At Hanover Research, an information services firm in the Washington, DC, area, executives such as Chief Revenue Officer Jennifer Vaziralli are dedicated to fostering analysts’ career growth. Her client solutions team presented details on its career paths and work responsibilities at a company-wide “lunch and learn” program. These informative sessions draw participation from Hanover Research’s Washington, DC, headquarters and its satellite location in Charlottesville, Virginia.
At the session, employees learned about how client solution analysts engage with clients to learn about clients’ project needs and desires. The client-facing team collaborates with the firm’s content experts to fulfill project requirements. In addition, client solutions is responsible for maintaining customer satisfaction and looking for opportunities to expand client relationships.
This program is one way the company demonstrates its commitment to employee development, which helps them retain a talented workforce. As the Harvard Business review explained in a recent article, many high achievers look for jobs at least one time per year. By focusing on internal development, companies can motivate those ambitious employees to seek internal opportunities and grow meaningful careers without switching employers.